Help & Questions
Frequently Asked Questions
Q: How do I care for my handmade fabric coasters?
A: We recommend gentle hand washing in cold water with mild detergent. Lay flat to dry away from direct sunlight. You can iron on a low/medium heat setting to restore a smooth texture if needed.
Q: How long will it take to receive my order?
A: Handcrafting and order processing usually take 2–4 business days. Standard international shipping typically takes 7–12 business days.
Q: Can I modify or cancel my order?
A: If you need to make changes or cancel your order, please contact us at huanshine.official@gmail.com within 24 hours of placing your order. Once an order enters production or shipping, modifications may not be possible.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure transactions.
Q: What if my item arrives damaged?
A: Please email us at huanshine.official@gmail.com within 48 hours of delivery with photos of the damaged item and packaging. We will promptly arrange a replacement or refund.